If the parking icon in the app is yellow, it is a virtual parking. The area is marked on the map in the app, but there is no rack here. It's all right. Just put the scooter on the sidestep so that it does not interfere with anyone. Real bike parks are sometimes moved or completely dismantled, so it is normal. It would be great if you report this in the chat of the Customer Support in the app.

Up to 100 kg.

The essential point to remember is that only one person can ride a kick scooter, even if the total weight of two people is less than 100 kg. The passengers are not allowed on a kick scooter — it's not safe.

Two or more people on a kick scooter create an additional load and the kick scooter is not designed for it. It may break down along the way. It's also not safe as riding a kick scooter this way is much more difficult. A fine will be issued for a ride of more than one person on one scooter.

Our kick scooters are too powerful and big for children. They work in the same mode and speed up to 25 km/h — the child can fail to control it. Therefore, the kick scooters can only be used by the users over the age of 18.

Sure, but as carefully as possible — do not speed up on slippery surfaces. And, please, avoid puddles — the rain is not a problem for a kick scooter, but a puddle is.

The kick scooter has a lever on the left part of the handlebar — this is the brake. Pressing the lever, two types of brakes are activated at once — mechanical (disc) and electric (engine).

The rear wing of the scooter is not a brake. Stepping on it with your foot can break the wing and the scooter will not slow down. Use the brake lever on the handlebar to brake.

In the application, we show the assumption in minutes and kilometers. Of course, it is approximate and depends on external factors, such as how and who is riding it, and even the outside temperature.

As soon as the kick scooter starts to discharge, the application will send a push notification about the time to park. Start moving towards the parking area.

As soon as the charge becomes low, the kick scooter will switch to economy mode — it will move using the engine, but you will not be able to speed up more than 15 km/h.

When the battery is critically low, the kick scooter will turn off the engine. It will be possible to ride only by pushing with your foot or walk moving a scooter along.

Inform KONTAKTPLUS technical support about this in the chat in the app. The scooter has a screen on the handlebar. It will be great if you tell us the error (red number) it shows.

We always cancel the deposit blocking automatically after you have successfully paid the cost of the ride. If the lease is completed and the deposit has not yet been returned to the card, your bank has not processed the cancellation of this transaction.

If there is not enough money on your card to pay for the ride in full at the finish, we will deduct its cost from the deposit. In this case, we will cancel the difference, and it will return to the card after your bank processes the unblocking for this transaction.

It may take several days for banks to unblock it, but only their technical support will tell you the exact time. We will not write off the blocked money in our favour, since you have already paid for the ride. The deposit or part of it will be returned when all transactions on your card are completed.

To be sure, check the receipt for this transaction. You will see that the deposit transaction is still "Processed by the bank" or "Authorized"

Leave the kick scooter in the parking area outside, charge your smartphone as quickly as possible and complete by taking photos of the kick scooter. Write about what the situation to the chat of the support service in the app — we will consider the possibility of recalculating the cost.

An alternative way to contact support service is by mail support@KONTAKTPLUS.info or a chat message in the app from another account. Be sure to specify the phone number of the account the scooter was rented with.